1. Introduction
EstateLoop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our zero-brokerage property platform, including our website and mobile application.
By using EstateLoop, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
- Account Data: Name, email address, phone number, profile picture
- Identity Verification: Government-issued ID, address proof (for verified listings)
- Property Information: Property details, photos, location, pricing
- Payment Information: Wallet transactions, subscription payments (processed via Razorpay)
2.2 Usage Information
- Swipe patterns and property preferences
- Match history and chat messages
- Search queries and saved properties
- Device information (IP address, device ID, OS version)
- Location data (with your permission)
2.3 Premium Subscription Data
- Subscription plan details (monthly/yearly)
- Boost purchase history
- Premium feature usage analytics
3. How We Use Your Information
- Platform Functionality: Enable property matching, direct communication between users
- Zero Brokerage Model: Verify property owners and buyers, prevent fraud
- Premium Features: Process subscriptions, apply boosts, show premium badges
- Wallet Services: Manage in-app wallet, process transactions
- Personalization: Show relevant properties based on your preferences
- Communication: Send notifications, updates, and promotional offers
- Security: Detect and prevent fraudulent activity
- Analytics: Improve our services and user experience
4. Zero Brokerage & Direct Transactions
EstateLoop operates on a zero brokerage model, meaning:
- We do not charge any commission on property transactions
- We facilitate direct communication between property owners and buyers/renters
- Revenue is generated through optional premium subscriptions and boost features
- Your personal information is never sold to brokers or third parties
- Property details are verified to ensure authentic listings
5. Premium Subscription & Wallet
5.1 Subscription Information
When you subscribe to EstateLoop Premium:
- Payment is processed securely through Razorpay
- Subscription auto-renews unless cancelled
- We store subscription status and renewal dates
- You can cancel anytime from the app settings
5.2 Wallet System
- Wallet balance is stored securely in Firebase
- All transactions are logged with timestamps
- Funds can be used for boosts and premium features
- Refund policy applies as per Terms of Service
6. Data Sharing & Disclosure
We may share your information in the following situations:
- With Other Users: Profile information and property listings are visible to matched users
- Service Providers: Firebase (hosting), Razorpay (payments), Google Analytics
- Legal Requirements: If required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or asset sale
We NEVER sell your personal information to brokers, advertisers, or third parties.
7. Data Security
- End-to-end encryption for in-app chat
- Firebase Authentication for secure login
- HTTPS/SSL encryption for all data transmission
- Regular security audits and updates
- Secure payment processing via PCI-compliant Razorpay
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your account and data
- Data Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Withdraw Consent: Revoke permission for data processing
To exercise these rights, contact us at privacy@estateloop.com
9. Children's Privacy
EstateLoop is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Deliver personalized property recommendations
- Prevent fraud and improve security
You can control cookies through your browser settings. See our Cookie Policy for details.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will be notified via email or in-app notification.
12. Contact Us
If you have questions about this Privacy Policy, please contact us: