1. Scope

This Policy covers paid EstateLoop features such as Swipe Day Passes, Buyer Plus / Pro, property boosts, and subscription-style plans purchased in the mobile app. It works together with our Terms of Service.

2. General rule

Digital purchases are generally non-refundable once activated or consumed, except where mandatory Indian consumer protection law requires otherwise, or where EstateLoop agrees in writing on a case-by-case basis.

3. Situations we may consider

Duplicate charges for the same purchase
Technical failure that prevented delivery of a paid unlock after successful payment
Other exceptional cases at EstateLoop's discretion

4. Wallet balances

Wallet balances are non-transferable and generally non-refundable except where required by law or expressly stated in-product.

5. How to request a review

Email support@estateloop.in with subject "Refund request", your account email, purchase time, amount, and payment reference. We aim to respond within a reasonable period.

6. App store purchases

If you purchased through Google Play or the App Store (when available), that store's refund rules may also apply. We will guide you to the correct channel when needed.