Listing Policy

1. Purpose

This Listing Policy explains what EstateLoop expects from owners, agents, and builders who publish property or project listings. It supplements our Terms of Service and Safety & Verification page. Violations may result in listing action or account restrictions.

2. Authorization & Role Disclosure

• List only properties or projects you own or are lawfully authorized to advertise
• Accurately disclose your role (owner, agent, broker, builder) in your profile and listing context
• Do not impersonate an owner, society, developer, or EstateLoop staff
• Ensure you have authority to use photos, logos, and project names you display
• Agents and builders are solely responsible for their licences, registrations, and compliance — EstateLoop does not verify every legal authorization beyond its stated review checks

3. Accuracy & Freshness

• Provide truthful descriptions of property type, BHK, carpet/built-up area (where stated), amenities, and availability
• State whether the listing is for sale, rent, lease, or another permitted category accurately
• Update or remove listings promptly when a property is sold, rented, leased, or otherwise unavailable
• Do not leave stale inventory online to collect leads for unrelated properties
• Do not use bait-and-switch tactics (advertising one property to divert users to another)

4. Photos & Documents

• Use recent photos that represent the actual property or project — not stock images unless clearly labelled as renders
• Do not use heavily misleading edits, watermarks that obscure material defects, or photos of a different unit
• Do not upload stolen photos or content you do not have rights to use
• Do not upload fake, forged, or altered ownership or approval documents
• Do not post duplicate listings for the same property across multiple accounts to game visibility

5. Pricing & Location

• Display accurate asking price, rent, maintenance, and other material charges where known
• Do not advertise fake discounts or "too good to be true" prices to lure users into scams
• Pin or describe location honestly — do not misstate neighbourhood, building name, or proximity claims
• Do not include fraudulent payment instructions, personal UPI IDs for advance fees outside agreed terms, or off-platform scam directions in listings or chat

6. RERA & Regulatory Disclosures

Where applicable under the Real Estate (Regulation and Development) Act, 2016 (RERA) and state rules, advertisers must include required registrations, disclaimers, and project disclosures in their listings or linked materials.

• EstateLoop may request corrections where disclosures appear missing or misleading
• EstateLoop does not guarantee that a listing complies with RERA — that responsibility rests with the advertiser

7. Prohibited Listings & Conduct

You must not publish listings or content that:

• is fake, unauthorized, duplicate, or misleading
• relates to illegal properties, unlawful short-term schemes, or prohibited services
• facilitates advance-fee fraud, phishing, or identity theft
• includes discriminatory housing advertisements where prohibited by applicable law
• harasses, threatens, or targets individuals or protected groups
• instructs users to bypass EstateLoop safety or payment controls for fraudulent gain

8. Review & Enforcement

EstateLoop may review listings manually or through automated signals. Enforcement may follow these steps:

1. Warning / request for correction — we may ask you to fix inaccurate information or provide clarification
2. Temporary hiding — a listing may be hidden from discovery while under review
3. Removal — a listing may be removed if it violates this Policy
4. Suspension — account features may be limited for repeated or serious violations
5. Permanent termination — accounts may be permanently terminated for serious, fraudulent, or repeated violations

We may skip earlier steps and act immediately where there is safety, fraud, legal, or regulatory risk. Listing removal does not automatically entitle you to refunds for paid boosts or plans — see our Refund Policy.

9. Reporting

Users can report suspicious listings or accounts in the app (where available) or by emailing support@estateloop.in with the listing link, screenshots, and a description of the concern. We review reports as promptly as practicable but cannot guarantee outcomes for every report.

10. Contact