Grievance Redressal

1. Grievance Officer

In line with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, EstateLoop has appointed the following Grievance Officer:

2. What You Can Raise

• A listing, photo, profile or message that is fake, misleading, unlawful or breaks our Listing Policy
• Content that impersonates you or uses your photos or property without permission
• Harassment, threats or abuse from another user
• A decision we made to hide a listing or suspend or remove your account
• How we handle your personal data, or a privacy request we have not answered (see our Privacy Policy)
• A problem with a payment, plan or boost (see our Refund Policy)

3. How to Complain

1. In the app: use Report on a listing or profile, block a user in chat, or go to Profile → Privacy & data → Privacy grievance.
2. By email: write to privacy@estateloop.in with the subject "Grievance".

To help us act quickly, please include:

• your name and the email address on your EstateLoop account (if you have one)
• the listing link or ID, the profile name, or a screenshot of the content
• what the problem is and what you would like us to do
• for impersonation or misuse of your property or photos, proof that it relates to you

You do not need an EstateLoop account to raise a complaint. Someone may also complain on your behalf.

4. Timelines

We will tell you by email what we decided and why.

5. If You Are Not Satisfied

• For decisions about content or your account, you may appeal to the Government of India's Grievance Appellate Committee within 30 days of our decision at gac.gov.in.
• For privacy grievances, once you have used our process you may complain to the Data Protection Board of India under the DPDP Act, 2023.
• For consumer complaints you may also use the National Consumer Helpline (dial 1915) or consumerhelpline.gov.in.

6. Other Contacts